Frequently Asked Questions

Welcome to the Myledshoes.com FAQ page! Here, you’ll find answers to some of the most common questions we receive from our customers. If you don’t find the information you're looking for, feel free to contact us at [email protected] or call us at +91 8278244127

1. What is Myledshoes.com?

Myledshoes.com is an online retailer specializing in stylish, high-quality LED shoes for men, women, and children. Our shoes feature built-in LED lights that make them perfect for parties, festivals, and any occasion where you want to stand out. We are committed to providing excellent customer service, fast shipping, and premium footwear.

2. How do I know my correct shoe size?

We recommend measuring your feet using our Size Guide to determine your correct shoe size. If you're still unsure, our customer service team is happy to assist you in choosing the best size. Please refer to the size charts provided on the product pages for more detailed measurements.

3. What payment methods do you accept?

We accept the following payment methods:

• Credit/Debit Cards: Visa, MasterCard, American Express, Discover
• Cash On Delivery
• UPI
• Wallets: 
  
  

Your payment details are securely processed, and we ensure that your privacy is protected.

4. How do I place an order?

To place an order:

1. Browse our product catalog and select the items you want to purchase.
   
   
2. Choose your size, color, and quantity.
   
   
3. Add the items to your shopping cart.
   
   
4. Proceed to checkout and fill in your shipping details.
   
   
5. Select your payment method and complete the purchase.
   
   

You will receive an order confirmation email once your order is successfully placed.

5. Can I modify or cancel my order after placing it?

Once an order is placed, it is processed immediately to ensure fast shipping. Unfortunately, we are unable to make changes or cancel orders after they have been confirmed. However, you may return your order after it arrives if you’re not satisfied.

6. How long will it take to receive my order?

Orders are typically processed within 1-2 business days. Shipping times vary depending on your location:

• Standard Shipping: 3-4 business days
  
  
• Expedited Shipping: 1-2 business days
  
  

You will receive a tracking number once your order has shipped so you can monitor its progress.

7. What is your return and refund policy?

We accept returns and exchanges within 30 days from the delivery date. To initiate a return, please follow the steps outlined in our Returns & Refund Policy. Items must be in new, unused condition with the original packaging for a full refund or exchange.

8. Do you ship internationally?

No we dont ship Internationally at the moment.

9. How do I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s progress directly on the carrier's website.

10. How do I contact customer support?

If you have any questions or need assistance, feel free to contact our customer support team:

• Email: [email protected]
  
  Phone: +91- 8278244127
  
  Address: Upper Sarthi Vihar, Dhrampur Danda, PO-Nehrugrm, Dehradun 248001, Uttarakhand
  
  Business Hours: Monday - Sunday: 24-7 Service Support
  

11. Are the LED lights in the shoes rechargeable?

Yes, our LED shoes come with a rechargeable battery. Each pair includes a USB charging cable to recharge the lights. Simply connect the shoes to a USB port to charge them, and they will be ready to use again!

12. How do I care for my LED shoes?

To keep your LED shoes in great condition:

• Avoid water exposure to the LED area to prevent damage.
  
  
• Clean gently with a damp cloth; do not soak in water.
  
  
• Store them in a cool, dry place when not in use.

For detailed care instructions, please refer to the product manual that comes with your shoes.

13. Do you offer gift cards?

Yes, we will start offering Myledshoes.com gift cards soon which can be used toward any purchase on our website. Gift cards are available in various denominations and can be purchased directly on our site.

14. Do you offer any discounts or promotions?

We occasionally offer sales, discounts, and promotions. To stay updated on the latest deals, subscribe to our newsletter or follow us on our social media channels for announcements on upcoming sales.

15. Do you offer wholesale or bulk purchasing?

Yes, we offer wholesale pricing for bulk orders. If you're interested in purchasing large quantities of shoes for events, retail, or other purposes, please contact us directly at

 [email protected].

Didn’t find your answer?

If you have additional questions or need further assistance, please don’t hesitate to reach out to our customer support team at [email protected] or call us at +91 8278244127.

Last Updated: May 22nd, 2025